Forum Discussion
I have noticed that if I open a browser to an outside website, the Text to Speech will connect when I try again. Not sure of why this works, but after about 100 "Unable to Connect" messages, it has not failed to connect when I have does this.
Hello Ric!
Text-to-Speech relies on internet connection but shouldn't need an outside browser window open to work. Have you tried a repair of Storyline 360?
- RicSimmons-a46a3 years agoCommunity Member
No.
Text to Speech often fails.
It states to Check you internet connection. How Do I do that? I open a browser, hit an external web site, any will do.
Whenever it fails, I refresh my webpage, and Text to Speech works.
What concerns me more is how often SL360 crashes. Repair did not help that either.
- BeccaLevan3 years agoCommunity Member
Hey Ric!
Can you clear your browser cache then log out of the Desktop App and sign back in to see if that helps:
If that doesn't help, could record it in action and share it here? Our team will review it and reach out soon after with next steps!
- RicSimmons-a46a3 years agoCommunity Member
Sadly, clearing all of the cache did not help as I had an unable to connect error within 18 minutes of work. My work-around of a refresh works quickly enough.