Forum Discussion
Text-to-Speech - Not connecting
Good afternoon,
I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again.
I ...
I have noticed that if I open a browser to an outside website, the Text to Speech will connect when I try again. Not sure of why this works, but after about 100 "Unable to Connect" messages, it has not failed to connect when I have does this.
Hello Ric!
Text-to-Speech relies on internet connection but shouldn't need an outside browser window open to work. Have you tried a repair of Storyline 360?
No.
Text to Speech often fails.
It states to Check you internet connection. How Do I do that? I open a browser, hit an external web site, any will do.
Whenever it fails, I refresh my webpage, and Text to Speech works.
What concerns me more is how often SL360 crashes. Repair did not help that either.
Hey Ric!
Can you clear your browser cache then log out of the Desktop App and sign back in to see if that helps:
If that doesn't help, could record it in action and share it here? Our team will review it and reach out soon after with next steps!
Sadly, clearing all of the cache did not help as I had an unable to connect error within 18 minutes of work. My work-around of a refresh works quickly enough.
