Forum Discussion
Insert text to speech Internet connectivity error
Hi Team,
I am facing an issue with Insert text to speech option, tool is repeatedly showing 'unable to connect. check your internet connections and try again' error message since yesterday. I have a fair internet connectivity even while sharing this message, need urgent help as I am working on a priority project
Hi Kapil!
Sorry to hear you've run into this setback while accessing Text-to-Speech in Storyline!
As an initial troubleshooting step, can you try logging out of the Articulate 360 desktop application completely, then logging back in?
If that doesn't do the trick, it's possible your Storyline 360 installation is having trouble connecting to Articulate 360's endpoints, necessary for Text-to-Speech to function properly. Please ask your IT team to open port 443 and add the domains in this article to your organizations 'allowlist'.
If the issue persists, please connect with our team through a support case. They'd be happy to assist further!
Hi Kapil!
Sorry to hear you've run into this setback while accessing Text-to-Speech in Storyline!
As an initial troubleshooting step, can you try logging out of the Articulate 360 desktop application completely, then logging back in?
If that doesn't do the trick, it's possible your Storyline 360 installation is having trouble connecting to Articulate 360's endpoints, necessary for Text-to-Speech to function properly. Please ask your IT team to open port 443 and add the domains in this article to your organizations 'allowlist'.
If the issue persists, please connect with our team through a support case. They'd be happy to assist further!
StevenBenassiI'm having the same issue. I have uninstalled and reinstalled all applications.
Hi DonielleB!
Sorry to hear you're also having issues with Text-to-Speech in Storyline!
I see that you've connected with my teammate Mark, through a support case. We can continue the conversation there to keep all information in one spot.
I am also having the same problem.
Hi LisaDean!
Happy to help!
If the issue persists after logging out and back into the Articulate 360 desktop application, please try a repair of your Storyline 360 installation. If that doesn't do the trick, please connect with our team through a support case.
They'd be happy to continue troubleshooting with you!
I am also having the same problem today. As I work alone there is no IT dept to help me. I am now unable to progress with my courses, so really need your help in resolving this issue.
Hi TexHale1!
So sorry to hear this has been slowing you down!
I've seen other users correct this behavior by logging out of the Articulate 360 desktop application, then logging back in. If that doesn't improve the issue, please try repairing your Storyline 360 installation.
However, if you're still unable to access Text-to-Speech in Storyline after those steps, please connect with our support engineers through a support case.
My team is also experiencing this issue. The organization I work for is too large (with too many Enterprise restrictions/requirements) to simply "ask IT" to do something to resolve an issue with a 3rd party product - especially when the issue wasn't occurring previously.
Hi LaceyHendrickso,
Thanks so much for reaching out about this. Is everyone in your organization experiencing this issue? Logging out of the application and logging back in has resolved this error for other users. If every user encounters this message, I'd like to connect you with one of our Support Engineers to help resolve this as soon as possible. You can get in touch with them in a support case, or let me know and I'll be happy to open a case on your behalf.
