Forum Discussion
Insert text to speech Internet connectivity error
Hi Team, I am facing an issue with Insert text to speech option, tool is repeatedly showing 'unable to connect. check your internet connections and try again' error message since yesterday. I have a...
Hi Kapil!
Sorry to hear you've run into this setback while accessing Text-to-Speech in Storyline!
As an initial troubleshooting step, can you try logging out of the Articulate 360 desktop application completely, then logging back in?
If that doesn't do the trick, it's possible your Storyline 360 installation is having trouble connecting to Articulate 360's endpoints, necessary for Text-to-Speech to function properly. Please ask your IT team to open port 443 and add the domains in this article to your organizations 'allowlist'.
If the issue persists, please connect with our team through a support case. They'd be happy to assist further!
I am also having the same problem today. As I work alone there is no IT dept to help me. I am now unable to progress with my courses, so really need your help in resolving this issue.
Hi TexHale1!
So sorry to hear this has been slowing you down!
I've seen other users correct this behavior by logging out of the Articulate 360 desktop application, then logging back in. If that doesn't improve the issue, please try repairing your Storyline 360 installation.
However, if you're still unable to access Text-to-Speech in Storyline after those steps, please connect with our support engineers through a support case.
