Forum Discussion
Text-to-Speech Connection Error
Is anyone else receiving the following error when using "Text-to-Speech" today: "Unable to connect. Check your internet connection and try again."?
Obviously my internet connection is working. I've also restarted my Articulate 360 and restarted my computer.
I've done some reading and it maybe an AWS error on Articulate's side, so I put in a ticket, but just curious to see if it is this or just me.
Same here, Chrisanna. I opened a case. I don't suppose they will fix it soon because of the Christmas break 🙃
For my case, I solved it by uninstalling everything (Launcher and Storyline), using the .bat file for cleaning the registry, and reinstalling everything again. Instructions. This solution was suggested on other case, on which I was reporting that I had lost all apps from the Launcher. Purging and reinstalling solved that issue and the connectivity issue with Text-to-Speech. Just in case it helps to someone else.
I fixed it by signing out on the Articulate 360 desktop app and re-signing in. It now lets me open and modify the text to speech without the internet connection error.
THANK YOU!!! That worked!!!
Yes, mine is as well. It was doing it yesterday, too. I hope they fix it, soon.
Hello JusticeAllen-33,
Sorry to hear that you ran into this snag. I did a quick test and can confirm that the text-to-speech service worked without issue. I recommend repairing your Storyline 360 installation if the text-to-speech feature still doesn't work for you. If the issue persits, please open a case with our support team here to connect with a support engineer for further troubleshooting.
I am also running into the same issue. I am guessing this is something from Articulate, since multiple people are experiencing the same issue.
Hi GCarletonFoster,
I see that you've opened a support case and that you're working with my colleague Lianne. You're in excellent hands!
We'll continue the conversation over in your case.Have a great weekend!
Thank you. I haven't heard from Lianne yet, but fingers crossed this is an easy fix
Me, too.
Hi RussStill!
Sorry to hear you've hit this setback when accessing the Text-to-Speech tool in Storyline!
I noticed you've opened a support case and are working with my colleague, Luiza. I see she replied to your e-mail sharing feedback on this issue. We can continue the conversation there to keep all information in one spot.
Try the recommendation I got to log off of Articulate then log back in (I even restarted my PC). That worked
