Forum Discussion

PayDee's avatar
PayDee
Community Member
7 months ago

Remove AI Assistant from Storyline

Hello,

I now have AI Assistant taking up considerable space on the header menu, despite the fact that I am unable to use it. Looking for help on how to remove it from the menu

13 Replies

  • Hi, PayDee and DavidGluchow878!

    Thanks for reaching out about AI Assistant. The account owner can email sales@articulate.com at any time to request that Articulate AI be disabled for their subscription or free trial.

    Please note requesting to disable the AI services is different than disabling AI on the Articulate dashboard.  When you disable Articulate AI on the Articulate 360 dashboard, AI Assistant tools still display in Rise 360 and Storyline 360 but aren’t functional. When Articulate AI services are disabled via a request, Articulate AI features and functionality are removed from Rise 360 and Storyline 360.

    I hope this helps! If you have any questions, please let me know.

    • JenniferBrow080's avatar
      JenniferBrow080
      Community Member

      This is really disheartening that even getting it turned off we still have to deal with a deeply unwanted and risky feature.

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff

        Hello JenniferBrow080​

        I appreciate you sharing your voice with us. Just to confirm, have you emailed our Sales team (sales@articulate.com) to disable Articulate AI? I don't see any record of this on our end, and I would be happy to confirm. 

        Looking forward to hearing from you! 

  • FelixFranke's avatar
    FelixFranke
    Community Member

    Hi Kelly,

    Thank you for your answer.

    So in other words (and to actually answer the initial question): it is not possible to remove those huge button from the SL360 menu, which use up the most prominent space.

    Humph...

      • DavidGluchow878's avatar
        DavidGluchow878
        Community Member

        Please relay my feedback that I think this is a bad choice. Why isn't this configurable or simply not there for those who haven't paid for the feature? Because it's effectively an ad and, given the email address my boss would need to email to remove it, the removal process is another sales funnel. 

  • BobStryker's avatar
    BobStryker
    Community Member

    "The account owner can email sales@articulate.com at any time to request that Articulate AI be disabled for their subscription or free trial."

    On first glance, this seems a simple, actionable piece of advice.

    Unfortunately, for those in large organizations, with multiple departments and multiple licenses across those departments, internal requests like this to the account owner are anything but straight-forward. Very few busy people in the account owner role are going to prioritize that kind of request. 

    In the meantime, people like me have the dual issue of having the productivity drag of controls in prominent positions that won't work for or benefit my organization, and I have to deal with the frustration of looking at, what is for me, new adware, every time I use my primary development tool.

    Articulate is capable of impressive things. Giving your individual subscribers the ability to hide the new AI interface items seems doable. Please trust me (and your subscribers).

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff

      Hello BobStryker

      Thank you for sharing your voice with us. I'd like to confirm: Have you sent an email to our Sales Department (sales@articulate.com) to disable Articulate AI? I checked our records, and I don't see this request on our end. 

      Looking forward to hearing from you!