Forum Discussion

PayDee's avatar
PayDee
Community Member
12 months ago

Remove AI Assistant from Storyline

Hello, I now have AI Assistant taking up considerable space on the header menu, despite the fact that I am unable to use it. Looking for help on how to remove it from the menu
ai assistant
storyline 360
KellyAuner's avatar
KellyAuner
Staff
12 months ago

Hi, PayDee and DavidGluchow878!

Thanks for reaching out about AI Assistant. The account owner can email sales@articulate.com at any time to request that Articulate AI be disabled for their subscription or free trial.

Please note requesting to disable the AI services is different than disabling AI on the Articulate dashboard.  When you disable Articulate AI on the Articulate 360 dashboard, AI Assistant tools still display in Rise 360 and Storyline 360 but aren’t functional. When Articulate AI services are disabled via a request, Articulate AI features and functionality are removed from Rise 360 and Storyline 360.

I hope this helps! If you have any questions, please let me know.

  • JenniferBrow080's avatar
    JenniferBrow080
    Community Member
    6 months ago

    This is really disheartening that even getting it turned off we still have to deal with a deeply unwanted and risky feature.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      6 months ago

      Hello JenniferBrow080​, 

      I appreciate you sharing your voice with us. Just to confirm, have you emailed our Sales team (sales@articulate.com) to disable Articulate AI? I don't see any record of this on our end, and I would be happy to confirm. 

      Looking forward to hearing from you! 

      • FelixFranke's avatar
        FelixFranke
        Community Member
        6 months ago

        Hi Luciana,

        sorry, I didn't go through the entire thread, but maybe you could give me a quick heads-up:

        • If we decide to have AI turned off at the monment (currently, no benefit for us with the very specialized topics we do), would it be possible to turn it on again if / when we decide that it would make sense?
        • Oh yes, and one more thing (sorry, slightly off-piste, but only a little): I understand the translation-feature is independent from the AI menu, is that correct? So turning off the AI features would not prevent a possible subscription / upgrade, whatever, of the direct translation feature? The latter could become interesting, although at the moment, we see it makes more sense for us to have translations checked and edited by our technical specialists before importing. As mentioned, very special topics (very technical), so automatic translations are often in need of some good old hand-work...

         

        Thanks!