Forum Discussion

JamieWick's avatar
JamieWick
Community Member
4 years ago

Text-to-Speech - Not connecting

Good afternoon, I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again.  I ...
storyline 360
StephanieCrouch's avatar
StephanieCrouch
Community Member
2 months ago

Hi there,

I've experienced this same work stoppage since yesterday. I've tried all of the steps here, short of the uninstall/reinstall. Is this a currently known issue?

EricSantos's avatar
EricSantos
Staff
2 months ago

Hi StephanieCrouch​,

Thanks for sharing what you’ve tried so far, that’s helpful context.

I did some testing on my end using the latest version of Storyline, and I was able to insert and edit both AI and standard text-to-speech without any issues. Based on that, this may be something specific to your setup rather than a current outage.

To help narrow things down, could you share a bit more about what you’re seeing? For example, does the error appear right away when opening Text-to-Speech, or only after entering text? And does it happen in a brand-new project as well? It would also help to know whether you’re working with AI text-to-speech or the standard voices.

Since you’ve already worked through most of the steps in this thread, one thing that stands out is that you haven’t tried a reinstall yet. A quick repair or reinstall of Storyline 360 can often help resolve connection-related issues like this.

If the issue continues after a repair or reinstall, connecting with our Support team would be the best next step so they can take a closer look at your environment and network settings.

  • StephanieCrouch's avatar
    StephanieCrouch
    Community Member
    2 months ago

    Hi Eric,

    Thanks for following up! 

    The error appears only after entering text and then selecting insert. I attempted entering the same text in a new project, and encountered the same error. I am working with only the standard voices (our org doesn't use AI yet).

    I will attempt a repair/reinstall, and then reach out to the Support team if the issue persists. Thank you!