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JamieWick's avatar
JamieWick
Community Member
4 years ago

Text-to-Speech - Not connecting

Good afternoon,

I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again. 

I also tried to add a new text-to-speech item and received the same message. I installed a previous version and attempted both steps, receiving the same message in both instances. Does anyone know if text-to-speech is currently unavailable or when it may be fixed?

My coworker is also experiencing the same issue.

Thank you!

 

storyline 360

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  • CindyDalglish-5's avatar
    CindyDalglish-5
    Community Member
    2 years ago

    Hi Lauren,

    I'm now experiencing this same issue. My internet is fine, and when I close out and back in, I can do one more text-to-speech and then it does it again on the next slide. Thoughts?

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hi Cindy,

      I'm sorry for the trouble. We had a minor outage with the text-to-speech feature yesterday but our engineering team has since fixed this. Let us know if you are still experiencing the issue!

    • EricSantos's avatar
      EricSantos
      Staff
      10 months ago

      Hello Gina,

      I'm sorry to hear about the trouble with Text-to-speech. Thank you for reaching out to our support team, as well.

      I see that my colleague Robby suggested logging out and back into the Articulate 360 desktop app. This step also helped others who encountered the same issue over the holidays.

      I encourage you to continue troubleshooting with Robby until the issue is resolved.