Forum Discussion
Text-to-Speech - Not connecting
Good afternoon,
I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again.
I also tried to add a new text-to-speech item and received the same message. I installed a previous version and attempted both steps, receiving the same message in both instances. Does anyone know if text-to-speech is currently unavailable or when it may be fixed?
My coworker is also experiencing the same issue.
Thank you!
I'm still experiencing the text-to-speech outage....UGH!
Hello Gina,
I'm sorry to hear about the trouble with Text-to-speech. Thank you for reaching out to our support team, as well.
I see that my colleague Robby suggested logging out and back into the Articulate 360 desktop app. This step also helped others who encountered the same issue over the holidays.
I encourage you to continue troubleshooting with Robby until the issue is resolved.
Hi Lauren,
I'm now experiencing this same issue. My internet is fine, and when I close out and back in, I can do one more text-to-speech and then it does it again on the next slide. Thoughts?
Hi Cindy,
Hi all!
This issue has been resolved and we are back up and running! Please let us know if you run into similar issues.
I'm getting the same error. Glad to hear it's been noticed and is being worked on. Thanks so much!
Hi, I am getting this error today. It was working earlier, and our internet is up and running fine. Please advise.
Hi Michelle,
Thanks for reaching out!
If adding all of Articulate's endpoints to your network's configuration didn't help, please open a case with our support team here so we can take a closer look at what's happening.
Hi, every member of my team has this issue and none of us have been able to use the text to speech option.
We asked for the site to be whitelisted as in the instructions but no joy.
Anything else we can do?
Articulate 360 was acting little wonkie so I re-install the application. Working fine now... Thank you.
Hi Edward,
I'm sorry to hear that you're experiencing this issue when trying to edit text-to-speech items. I'm happy to help troubleshoot!
- First, I'd like to confirm that these network endpoints are enabled. Specifically, port 443. You may need your IT team to assist with this!
- Have you reviewed this article with possible solutions to fix erratic behavior in Storyline?
I hope this helps! If you need additional assistance with this, please let us know! You can reach out here or privately in a support case.
I have been trying to edit previous text-to-speech items and continue to receive the following error message: Unable to connect. Check your internet connection and try again. Can you assist in this matter?
I'm sorry for the trouble. We had a minor outage with the text-to-speech feature yesterday but our engineering team has since fixed this. Let us know if you are still experiencing the issue!