Forum Discussion
The file "..." is read only, being used by another process error
I am receiving this error when publishing to a word document. I have been able to publish to articulate review without issue. , my articulate storyline 360 updated on 9/6. I have uninstalled the pro...
Hi, Sarah!
I'm sorry to hear this and would love to help you find a sustainable fix.
A good first step is to try a Save As and use a different file name.
If that doesn't help, would you be willing to connect with our Support Engineers so we can pull a few system logs to help us get to the root of the issue?
I've received this error message a few times and while saving as a different file name could work, this error occurs while trying to open the file. So the file doesn't open for you to be able to save it. I think you could copy and paste the file as a different name/version into a different folder. I work on a Windows machine and it seems like it stays on the verge of maxing out the storage. When I get this same error message, I will first purge my temp folder. If you're trying to open the file by double-clicking on it from your folder location, you can open Storyline first, then use "Browse for more" to open it. If all else fails, a restart sometimes does the trick for me.
Stephen
