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The file "..." is read only, being used by another process error
I am receiving this error when publishing to a word document. I have been able to publish to articulate review without issue. , my articulate storyline 360 updated on 9/6. I have uninstalled the pro...
Hi again!
I've just been in contact with our IT department and they recently decided to block the 2007 .doc version of word because it's a security risk. This is probably the cause of the error message in Storyline. I guess there are no settings to change the word format in Storyline?
Thanks for your reply and for reporting this is in a support case, Sophie! I see that Darwin picked up the case with a response. I'm sharing it below to benefit our community members who are subscribed to this thread.
I can see that your IT department has decided to block the 2007 .doc version. Please note that Storyline's Publish to Word feature currently utilizes *.doc format. With that said, this version should be enabled for the publish to Word feature to work.
There's no option to change the format of Word output. But we are currently tracking a *.docx format output feature. I'll include your case in this request and let you know if this feature becomes available. Check out this article to learn how we manage feature requests.
Let's continue the conversation in your support case, but I'm happy to assist further as needed!
