Forum Discussion
The file "..." is read only, being used by another process error
I am receiving this error when publishing to a word document. I have been able to publish to articulate review without issue. , my articulate storyline 360 updated on 9/6. I have uninstalled the pro...
Hi Sofie,
Thanks for letting us know about the troubleshooting steps that you've already taken. I understand that you've already reached out to your IT department, but we'll also be glad to take a look at your project file to see why you're encountering issues with publishing. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
I am having the same issue. No one else on the team is having this issue with their program. It happens with every Storyline file I created and use now. I get two popup error messages: 1) We're sorry, something went wrong with Articulate Storyline and it might close... 2) The folder 'ABC123' is read-only, being used by another process or you do not have the proper security permission to access this resource.
The license was recently updated. And, I received a new laptop with Windows 11. IT checked permissions, and I have full access.
I submitted a support ticket and will post the results here.
Hi BJ!
Sorry to hear you've run into this setback!
Smart move on opening a support case! I see that your case is being handled by my teammate, Luiza. It looks like Luiza replied to your e-mail sharing insight into this behavior and steps you can take.
We can continue troubleshooting through your case to help keep all information in one spot.
