Forum Discussion
The player you selected is not supported
I can access all other players that were saved, however I cannot access this specific player.
Hi there, Angel. So sorry you're running into this!
It sounds like you went through these steps to switch (or import) a custom player in Storyline, is that right?
Would you be willing to share the .xml file with me for testing? You can share it privately by using this upload link. I'll dig in to see what could be causing that error, and will delete the file after!