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MonicaAten's avatar
MonicaAten
Community Member
12 days ago

The preview looks different than the published version

Hi Team, when I preview the project in Storyline, the transitions, audio, and mouse cursor, all the items look great and in sync on every slide. But when I publish the project, the slides are ahead of the audio and the screen recording. I checked, and every slide has a trigger that moves to the next slide when the timeline ends. I don't know what else to do to fix this issue without starting from scratch. Any ideas? Thank you :-)

    • MonicaAten's avatar
      MonicaAten
      Community Member

      MathNotermans-9- I published it as a video. However, working with the engineers works when we use an older SL version, like 3.95 or 3.91. With the latest 3.96, most slides are out of sync version, 

      • JoseTansengco's avatar
        JoseTansengco
        Staff

        Hi MonicaAten,

        Happy to look into this for you!

        Would you be willing to share a copy of your project file here or privately by opening a support case so we can examine what's causing the output to go out of sync? We'll delete it when we're done testing!