The process cannot access the file because it is being used by another process

Hi Catherine! Sorry to hear that you are having difficulty. Is it just one file that is causing issue? Can you import into a new file to see if that alleviates the issue? Thanks for letting us know that you are utilizing the latest update as well. I am concerned about your Save As issue that you mentioned, so a repair may be in order as well.

Hi Leslie, It is not just one file, it is with a couple of them. So, I tried what you told me to do, I create a new file and it keeps happening (See the attachments). Even after I re-installed the software completely according with the instructions with Articulate Support. Because I also create a support case file and that was the initial instruction: uninstall, reboot and install storyline again.

I will appreciate other possible solutions. Thank you for your time.

Hi Catherine! Thank you for letting me know that you are currently working with our support engineers (00870039). I see where you have reached out to Victor again and that would be your best method of support at this point. I will be sure to follow along as well.

Hi Catherine! I popped in to check on your case this morning and it looks like you are currently working with Victor :) I will continue to follow along.

I am facing the same problem for the past two days, is there a solution for this?

Hi Sanavaz!

I popped in to check on Catherine's case mentioned above and it looks like we did not hear back from the user, so I do not have any conclusion or resolution to share with you here.

I would advise a repair of your software.

Just let us know if you need anything further or you are welcome to reach out to our support team here.

Hi leslie,

I tried all the repair work mentioned by your support team, uninstall, reinstall, system restart etc.,

but it did not work out....

I did a system restore on 11th October and it worked for a while but in 1 hour or so the issue popped up again.

Today I disabled the .net framework in programs and features and it seems to work so far. Will revert if it doesn't work.

I am using windows 10 for your information.

Case #00906002: The process cannot access the file [file directory ...    [ ref:_00D30Txo._5003311IRtn:ref ]

Thanks for the update Shanavaz! Glad to hear that it's working for you now. I would encourage you to reach back out to support if you run into difficulty again.

I too have been dealing with this issue for a long while...  is there any plan to resolve this? I've tried reinstalling, tried importing into a new fresh document, tried using my co-workers computer to save the file, even went as far as a fresh new laptop (with a new install), all to no avail!

Others in my office are experiencing the same issue. would love to have a solution to share with our greater good :)

Hi Matt!

That's certainly not the behavior that we wish for you to experience and thanks for letting us know about all of your troubleshooting. 

It may be best for you to work directly with a support engineer here so that we can get to the bottom of this.