Forum Discussion
The process cannot access the file because it is being used by another process
Hello all,
I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The process cannot access the file 'C:\<name of file>.story' because it is being used by another process."
After that, I 'Save As' to create a new file, but it keeps creating double copies. Can you please help me with this situation?. Please see some attachments.
44 Replies
- Hi Catherine! Sorry to hear that you are having difficulty. Is it just one file that is causing issue? Can you import into a new file to see if that alleviates the issue? Thanks for letting us know that you are utilizing the latest update as well. I am concerned about your Save As issue that you mentioned, so a repair may be in order as well. 
- CatherineSancheCommunity MemberHi Leslie, It is not just one file, it is with a couple of them. So, I tried what you told me to do, I create a new file and it keeps happening (See the attachments). Even after I re-installed the software completely according with the instructions with Articulate Support. Because I also create a support case file and that was the initial instruction: uninstall, reboot and install storyline again. I will appreciate other possible solutions. Thank you for your time. 
- Hi Catherine! Thank you for letting me know that you are currently working with our support engineers (00870039). I see where you have reached out to Victor again and that would be your best method of support at this point. I will be sure to follow along as well. - CatherineSancheCommunity MemberThank you Leslie. 
 
- Hi Catherine! I popped in to check on your case this morning and it looks like you are currently working with Victor :) I will continue to follow along. 
- ShanavazSFCommunity MemberI am facing the same problem for the past two days, is there a solution for this? 
- Hi Sanavaz! - I popped in to check on Catherine's case mentioned above and it looks like we did not hear back from the user, so I do not have any conclusion or resolution to share with you here. - I would advise a repair of your software. - Just let us know if you need anything further or you are welcome to reach out to our support team here. 
- ShanavazSFCommunity MemberHi leslie, I tried all the repair work mentioned by your support team, uninstall, reinstall, system restart etc., but it did not work out.... I did a system restore on 11th October and it worked for a while but in 1 hour or so the issue popped up again. Today I disabled the .net framework in programs and features and it seems to work so far. Will revert if it doesn't work. I am using windows 10 for your information. Case #00906002: The process cannot access the file [file directory ... [ ref:_00D30Txo._5003311IRtn:ref ] 
- Thanks for the update Shanavaz! Glad to hear that it's working for you now. I would encourage you to reach back out to support if you run into difficulty again. 
- MattBellCommunity MemberI too have been dealing with this issue for a long while... is there any plan to resolve this? I've tried reinstalling, tried importing into a new fresh document, tried using my co-workers computer to save the file, even went as far as a fresh new laptop (with a new install), all to no avail! Others in my office are experiencing the same issue. would love to have a solution to share with our greater good :) 
- Hi Matt! - That's certainly not the behavior that we wish for you to experience and thanks for letting us know about all of your troubleshooting. - It may be best for you to work directly with a support engineer here so that we can get to the bottom of this. 
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