Forum Discussion

CatherineSanche's avatar
CatherineSanche
Community Member
10 years ago

The process cannot access the file because it is being used by another process

Hello all, I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
9 years ago

Hi Angie,

I can't say what the specific issue was for Shanavaz, but I did look at his case and he was able to resolve it with as he mentioned disabling the .net framework. It's not something we'd recommend since Storyline uses the .NET framework. 

If you're still having difficulty you could look at trying to uninstall and reinstall Microsoft .NET Framework 4. Here's how: 

1) Go to Start > Control Panel > Programs > Programs and Features. 

2) Uninstall Microsoft .NET Framework 4. 

3) Download and install a fresh copy of Microsoft .NET Framework 4: 
https://www.microsoft.com/en-us/download/details.aspx?id=48130 

4) Reboot your system and test again on a newly created project file, saved on your local drive. See if you can replicate the same issue. 

If you'd like to work with our Support team on this issue they'd also be happy to take a look at what's happening on your side.