The process cannot access the file because it is being used by another process

Hi Hannah,

Are you unable to open a particular Storyline file, or the program as a whole? If it's just one file that won't open do you see a particular error message? If it's just that one file and you're receiving a message about corruption, you may be able to find a copy of that file in your temp folder. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

If you can't open Storyline as a whole, and you've already gone through the steps above - let's have you work directly with our Support Engineers so that we can take a look at what's happening.