Forum Discussion

CatherineSanche's avatar
CatherineSanche
Community Member
10 years ago

The process cannot access the file because it is being used by another process

Hello all, I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The...
storyline 360
DiarmaidCollins's avatar
DiarmaidCollins
Community Member
6 years ago

This issue has suddenly manifested since yesterday. Alarming, considering the number of projects I got to get out the door by EOFY.

I think the autosave must be glitching because when I do go to save there are already a number of extra copies in my folder (XX2, XX3, etc) when I get the "The process cannot access the file..." message.

Sorin Lascu's link isn't working anymore, and maybe it is a Parallels / Windows issue but it's freaking me out.

Any clear cut solutions? I only did a complete refresh install of Storyline to the latest version last week.

Kim-Schmid's avatar
Kim-Schmid
Community Member
6 years ago

Hi Diarmaid. I had the same issue recently and it took a while to figure it out. My issue was resolved after working with Carbon Black/Bit9 which is something we use at my firm and was causing the issue. Carbon Black suggested that we just exclude the Storyline.exe file from any processing in Bit9 and after that the issue has be fixed. Hope that helps. 

  • DiarmaidCollins's avatar
    DiarmaidCollins
    Community Member
    6 years ago

    I wish I was using Carbon Black/Bit9 (sounds awesome! What is it?) so I could disable it. :(

    Thanks for replying though. :)