Forum Discussion

CatherineSanche's avatar
CatherineSanche
Community Member
10 years ago

The process cannot access the file because it is being used by another process

Hello all, I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The...
storyline 360
BeccaLevan's avatar
BeccaLevan
Community Member
5 years ago

Hi Daniel!

I appreciate you reaching out and sharing those details. I'm sorry this is slowing you down! 

  • Do you see this behavior with all courses or is it just one?

If you're following these best practices already, I'd recommend connecting with one of our support engineers here to determine the next step to get this resolved!

DanielPadillaMc's avatar
DanielPadillaMc
Community Member
5 years ago

Good morning. Thank you for getting back to me :)

I have just tested and whereas the crashes still happen on any course, the saving issue it is only happening with this one.
I already have quite a few copies of it as I have tried to save copies following the advice of the program and this thread.
Any ideas of how to fix this course in particular?

 

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hello Daniel!

    Thanks for sharing these additional details with us! Are you running a backup saving application like OneDrive or Dropbox? If so, can you pause syncing and save your project to your desktop or documents folder. Does that cause an error too?

    The next step is to bring in our Support Engineers. You can reach out to their team in a support case, and they'll begin working with you directly.

    Also, it looks like by replying via email, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!