Forum Discussion

CatherineSanche's avatar
CatherineSanche
Community Member
10 years ago

The process cannot access the file because it is being used by another process

Hello all, I'm having this error windows when I try to save a project in Storyline 2 Updated 10. It is the same one other users reported before, but I can't see an specific solution for that: "The...
storyline 360
CClippinger's avatar
CClippinger
Community Member
5 years ago

I am also having this problem. VERY FRUSTRATING. Is there a fix? (I'm running Windows 10)

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Happy you reached out C, and welcome to E-Learning Heroes!

    So sorry this is causing such a headache. Could you confirm a few steps so we can help troubleshoot?

    • Is it just one file that is causing the issue? Can you import into a new file to see if that helps?
    • Have you tried running a repair if this is happening with all of your projects?

    If you're following all best practices, connect with one of our support engineers here to determine the next step to get this resolved!

    • DanielPadillaMc's avatar
      DanielPadillaMc
      Community Member
      5 years ago

      Good morning.

      Only last week I managed to fix the issue with my IT team. The storyline files had to be whitelisted as the antivirus was causing the conflict.

      However, I have now a new issue that is also bothering me. On occasion, when updating articulate, this deletes a file that stops all my Ms office products from starting : vcruntime140

      • LaurenDuvall's avatar
        LaurenDuvall
        Staff
        5 years ago

        Hello Daniel!

        We're happy to help! I've started a support case with our Support Engineers so that we can work with you directly. You'll hear from our team shortly.