Forum Discussion

AnneKoproski's avatar
AnneKoproski
Community Member
3 years ago

Thumbnails on Videos

I have added two videos into a lesson. Both just show as black boxes with the start arrow on them. Is there a way to put a thumbnail over it so it's more interesting than a black box? I've created t...
rise 360
JenniferDedrick's avatar
JenniferDedrick
Community Member
10 months ago

Did this feature ever get added? It's pretty standard and this comment was 3 years ago. Thanks!

LucianaPiazza's avatar
LucianaPiazza
Staff
10 months ago

Hello JenniferDedrick, 

Thanks for reaching out! We don't have any updates to share at this time. I've gone ahead and shared your insight with our product team. We'll be sure to share any updates in this thread so all are in the loop. 

Have a wonderful weekend! 

  • RN-Training's avatar
    RN-Training
    Community Member
    1 month ago

    Any updates? This is a baseline feature in most learning platforms. Not being able to set a video thumbnail makes courses look unfinished and removes a basic layer of author control.

    Given the simplicity of implementing an image cover for video components, it’s surprising this hasn’t been addressed in several years of feedback. Can you clarify whether this is planned, or if it’s simply not going to be supported?

    • EricSantos's avatar
      EricSantos
      Staff
      1 month ago

      Thanks for calling this out, RN-Training! You’re right that not being able to control video thumbnails can make a course feel unfinished.

      At this time, Rise 360 doesn’t support setting a custom thumbnail or poster image for videos. We know this limits visual control, and this request has been shared with our Rise product team based on ongoing feedback from the community.

      We don’t have updates to share yet, but we’ll be sure to post here if that changes. For now, the best workaround is adjusting the first frame of the video before uploading.