Forum Discussion

DenisHoule-b25a's avatar
DenisHoule-b25a
Community Member
3 years ago

Translation error

When exporting a Storyline 360 file, I receive an error message advising an error has occured and storyline needs to close. When clicking on the coding of the error, I receive the following error me...
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
3 years ago

Hi Learning & Development

Sorry, you're having trouble getting your Storyline 360 courses published! I’d love to help you troubleshoot the issue!

Testing this out on my end, I was able to successfully export the course translation to both Word and XLIFF without an error message. Everything was working normally!

Just some clarifying questions:

  • Which version of Storyline and which version of Word are you using?
  • Do you see this error with all projects or just this specific one?
  • Have you tried importing the Storyline project into a new blank file, then trying the export again?
  • Are you seeing that error message when previewing or publishing the entire course to web?
  • Are you working and saving locally? Working on a network drive or an external USB drive may cause erratic behavior due to latency.

If that doesn’t do the trick, you can share your project file with us in a support case or in this discussion. Either way, we’ll take a look and share our findings with you!

Hope this helps!