Forum Discussion

LearningDeve607's avatar
LearningDeve607
Community Member
2 years ago

Trial and Team account vs Personal Account, can you transfer courses there?

Hello, I am trying to figure out if I get an articulate 360 account as personal, can I still share or transfer my courses to another user in Rise? Or do I need articulate Team account? Also, if ...
rise 360
Crystal-Horn's avatar
Crystal-Horn
Staff
2 years ago

Hi there! Happy to help. 

Yes, you can send a copy of your content to any other author using Rise 360. Trials and 360 Teams accounts also have the collaborator feature, and that is not available for individual subscriptions.

When your trial converts to a paid subscription, everything you've created will remain on your dashboard! Here are some trial FAQs to help with lingering questions, but we're always here to help in the discussion forums, too!

  • RickPetersen's avatar
    RickPetersen
    Community Member
    1 year ago

    I just bought a subscription and there appears to be NO option to transfer my trial content!!! Very frustrating... rickpetersen@bluadvisory.net

    • KarlMuller's avatar
      KarlMuller
      Community Member
      1 year ago

      Hi Rick,

      Did you use the same email address for the trial and paid subscription? 

      Is your trial account still active? 

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      1 year ago

      Hello Rick,

      If your trial content was created under a different email address, then the content would still be associated with the other account. If you used the same email address, we'll need to check on our end why you are not seeing your courses in your Rise 360 dashboard, since it looks like it hasn't been 6 months since you started your trial subscription. 

      In both cases, please open a case with our support team here so we can help you transfer your content from the trial account over to your paid one.