Forum Discussion

SMcNicol's avatar
SMcNicol
Community Member
7 hours ago

Hi! The "Send email to" trigger works by asking the learner's computer to open its default email app. It doesn't send the email itself. So whether it works depends on the learner's machine and how your LMS loads the course. Most LMSs run the course inside a frame with tighter security than Review 360, and that can quietly block the email link.

I did some research on Articulate's site and here is what they recommends:

  1. Make sure the learner has a desktop email client like Outlook installed and set as their default email app.
  2. Try a different browser to see if browser security is the problem.
  3. Update to the latest version of Storyline 360 and republish.
  4. Check with your LMS admin about whether the course player blocks mailto links.

If it still won't open, a workaround that may work is replacing the trigger with "Execute JavaScript" and this code:

window.open("mailto:[email protected]?subject=Your%20Subject", "_blank");

No luck after all that? Send your .story file to Articulate Support so they can take a look. Hope this helps! 😊