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FaithJack's avatar
FaithJack
Community Member
5 years ago

Triggers are disappearing from my trigger panel

Hi everyone, 

I'm working on a project that has a deadline in few hours and my triggers are disappearing from the trigger panel. Please note: The panel is not missing. I can see the panel just fine. But when I create a trigger and preview it on the slide, I can see the trigger in action. Problem is, I can't edit or delete it when it's not doing the right thing, because I can't find it anymore. It disappears from the panel. FYI., I'm working with drag and drop (free form) quiz slide incase that matters. 

4 Replies

  • Hi, Faith,

    With this type of unexpected behavior, it's a good idea to submit a case directly to Articulate. You can do that here:

    https://articulate.com/support/contact 

    That ensures the staff will see it. And, in my experience, they're pretty responsive. 

  • Hello Faith, 

    Thank you for contacting our support team as well. I can see that you are currently working directly with Renato.

  • FaithJack's avatar
    FaithJack
    Community Member

    Thanks Leslie, 

    I opened a case and sent a file. The team member said that they couldn't replicate the situation. I shut down my system and restarted articulate and it worked enough for me to finish my project. But that was scary. lol

  • Phew! I'm glad it's working well for you now, Faith. I appreciate you chiming back in to share an update.