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DukeIntrapra739's avatar
DukeIntrapra739
Community Member
6 years ago

Triggers in question bank are not working

Hi all,

I'm planning to use question bank in my project but there is a problem with triggers. I'm using drag and drop slide for my questions, where you need to place the text boxes in the right hotspots (1-1 1-2 1-3, 1-4 1-5 1-6 or 1-7 1-8 1-9)


the text color will change to green if the order is correct and if all boxes are place correctly the "correct" button on the right will shine and you can click submit. These triggers work just fine if you preview just the specific slide inside the question bank. However if you preview the entire project, non of the triggers will work. 

I have created 2 sets of quizzes to test but it doesn't change anything. I'm wonder what I did wrong. By the way I'm using Storyline360

Thanks in advance.

Duke

  • Hi Duke

    I see what you mean.  I took the questions out of the QB and put into their own scene and they work as expected so it is something to do with the QB.  I tried changing the draw from All to 3 / 2 and 1 and it still had the incorrect behaviour.

    I would log a support ticket with Articulate and get them to take a look.

    • DukeIntrapra739's avatar
      DukeIntrapra739
      Community Member

      Hi Wendy,

      Thank you for the answer. I was wondering it was just me. I will do as you recommended.

      Thanks again.

  • Hi there, Duke! Thank you for sharing your file with the team.

    Confirming receipt, and someone will be in touch with the next steps after carefully analyzing the results from testing. Look out for an email from support@articulate.com soon!

  • Hello - Is there an update on this item? I am having the same issue with the triggers not working when a quiz questions is in a question bank.  :-)

  • Hi, Billi.

    While I don't have any updates to share for this bug fix yet, the current workaround when using Question Banks is to:

    • Create/use a new state instead of the built-in Drop Correct state

    I'll be sure to come back when we have news, as this discussion is linked to the report.

  • Hello everyone!

    Good news! Today, we just released Storyline 360 Update 76 (Build 3.76.30446.0) which includes a fix for the bug where changing the state to 'Drop Correct/Incorrect' triggers is not working on Question Banks.

    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

    If you have additional questions, don't hesitate to reach out in this discussion or in a support case.