triggers/buttons at bottom of all slides not working

I appreciate the feedback Kelly.  It would be great if the "bug" could be fixed.  I use Storyline 3 and do not have the ability (that I'm aware of) to change to the Modern Player.  Support Engineers have also seen the project; recognize the bug issue, etc.  I use Storyline 3 because that is the authoring software authorized on our government systems.  I also do not utilize the player navigation buttons because of the "jumping around" that is needed due to training remediation, etc.  Moving the custom navigation buttons up (as suggested by support) doesn't work for the design either.  For now the only workaround I've found (which isn't the preference obviously) is to make the player navigation button colors transparent.  For whatever reason, the custom navigation will work if the player navigation is turned on.  Must be a hard fix since this issue has been around awhile.  Thanks for your time and I hope this issue is fixed soon.