Forum Discussion

DillonWood's avatar
DillonWood
Community Member
4 years ago

Trouble Publishing to Word

Hi all,

 

I am trying to publish a .story file in Word, but it will not work. Everytime I try to publish the course, it tells me "Congratulations! The course was published successfully." but when I click "View Document" I get an Articulate Storyline Error Report. Any thoughts?

  • ErinFlage's avatar
    ErinFlage
    Community Member

    What happens if you go to the folder with the document and try and open it from there?

    • DillonWood's avatar
      DillonWood
      Community Member

      The folder does not appear after publishing.

      Dillon Wood
      Senior Human Resources Specialist
      CBIZ

  • ErinFlage's avatar
    ErinFlage
    Community Member

    On the publish window you selected a location to publish to. If you open that location in your file manager (outside of Storyline), can you find the Word file and open it that way?

  • DillonWood's avatar
    DillonWood
    Community Member

    No, I cannot. When I publish it, it does not produce a folder or a specific area for where the document should be at.

  • DillonWood's avatar
    DillonWood
    Community Member

    It is publishing to my C drive; however, after it says Congratulations and indicates that it is done publishing, there is no folder and when I click on View Document it gives me an Articulate Storyline Error Report message

  • Hi, Dillon.

    I see you opened a support case, and you're currently working with my teammate Philam. You're in great hands!

    Please reach out to Philam through the case if you have additional questions.