Forum Discussion
Trouble uploading a video into StoryLine 360
Hello, I am attempting to upload a video into StoryLine 360 but keep receiving a message stating this is an "unsupported video type". I have uploaded numerous videos of the same type (.mp4) but am ...
Hi, JP!
When you right-click the file and select Properties, do you see MP4 file type listed there?
If you don't mind sending us a copy of that MP4 file, we'll try and import it into Storyline from our end. We'll delete it as soon as we're done troubleshooting.
If that works for you, you can upload your file privately to our support team here!