Forum Discussion
Trouble uploading a video into StoryLine 360
Hello, I am attempting to upload a video into StoryLine 360 but keep receiving a message stating this is an "unsupported video type". I have uploaded numerous videos of the same type (.mp4) but am ...
Hi Adeline,
Are you adding your videos to your Storyline 360 course from a local directory? Or are your videos currently hosted in a network drive? If your videos are hosted on a network drive, try moving them to a local directory to see if this helps. Working on a network drive has been known to cause issues with project files.
If your video files are already saved locally, you can try re-encoding your videos using a free tool called Handbrake to see if this helps. You can download the application here, and here's a helpful guide on how to use it.
If you feel more comfortable having us take a look at your video files instead, you can reach out to your support team here for further assistance.