Forum Discussion

KimberlyKelley's avatar
KimberlyKelley
Community Member
4 years ago

Trying to Update Articulate 360 and it is still "Waiting to install Articulate 360"

Hello,  My IT department has remoted in twice now to help me install the required update for Articulate 360.  It keeps spinning and will not update. The program just says, "Waiting to Install Arti...
rise 360
EvanIngber-31db's avatar
EvanIngber-31db
Community Member
3 years ago

Any update on this? Having the same issue here, and i see this was about 3-months ago. Has there been a fix i can forward to my IT staff? I'm trying to install so that i can open Storyline.

  • KarlMuller's avatar
    KarlMuller
    Community Member
    3 years ago

    Hi Evan,

    In our organization all computers are locked down and we cannot install any apps.

    We had to get our IT department to install Storyline.

  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Evan! Please ask your IT department to look at the steps in this link as this may help with your installation problem.

    If you're still having trouble installing, you can log a support case with us here and one of our technical support engineers will be happy to assist. 

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