Forum Discussion
Types of Video Files Compatible in Rise
Hi! I am having a hard time finding information on the types of videos available to upload in Rise. I am looking at a video software and want to make sure before we get it that I can put it in our R...
Hi Dominic,
It sounds like you may be logged in to your Articulate 360 desktop app and the web apps with two different email addresses.
Let's try this:
- Log out of the the Articulate 360 desktop app by clicking your profile icon and selecting Sign Out. Here's a screenshot of what I mean.
- Log out of 360.articulate.com by clicking the same icon in the upper-right corner and selecting Sign Out.
- Log back into both the desktop app and 360.articulate.com with the same email address.
- Republish the Storyline 360 course to Review 360, and you should see the course appear correctly in Review 360.
Let me know how it goes!
Hi there,
Unfortunately, it is still not working for me. I have attached two screen shots which show the course in Review and the screen shot when I try to link to it in Rise.
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Hi there, Dominic. When you reply via email, your attachments don't come through. Can you attach your screenshots in the discussion here? If you'd like to keep it private, you can start a case with our team here instead.
Thanks!
