Forum Discussion
Typing in Notes box is extremely slow
Hello,
I am creating a course in Storyline 360 and am having a problem typing text into the Notes box. It is extremely slow, so bad that instead I type into a Word file and copy & paste into SL.
I see that there were a number of issues similar to this in earlier threads but they are all 3-8 years old. Are there any new fixes for this issue?
Nina
35 Replies
Hi Nina, I have a similar problem in that When I try to copy/paste text into the Notes box, I place my cursor in the notes box, I can see that it is there, and if I go to paste the text, the text does not end up there. I always have to click inside the Notes box two or three times to make sure my cursor is actually there.
Hi Nina and Kristin!
I'm sorry to hear you both are running in a similar snag with typing in the Notes section in Storyline 360. I want to gather more information so that I can report this to my team.
- Are you finding this behavior happens in all projects?
- Is it specifically with the Notes section in all slides?
- Which version of Storyline are you using?
I'll make sure to share this with my team to determine what the next steps are.
Hi Lauren,
I am on an older version of Articulate as I'm awaiting an important bug fix. However, in testing the latest version it appears that the focus will change once I've clicked twice in the Notes section (focus doesn't change upon the first click). This is an improvement from previous versions, as it appears I can reliably ensure the focus has changed upon the second click in the notes section (that was not the case previously).
The issue does happen across all projects. It is only something that seems to happen with the Notes section.
Thank you for asking!
Hi Kristin,
Thanks for sharing some additional details on what you're experiencing. I do not see other reports of issues with the Notes focus, so I'd like to ask a couple of additional questions. You mention that it's not happening in all projects.
- If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
I took a look, using Build 3.51.24979.0, and here's what I'm seeing:
- Auto-focus in the notes field when first accessing the notes tab.
- One-click focus in the notes field when moving to another slide if the notes tab is open.
Hi Lauren,
The issue does occur across all projects.
The problem occurs when I go to copy and paste information from the page to the Notes section.
Thanks for confirming this is specific to the project you're working on, Kristin! With your permission, I'd like to take a look at the .story file. You can share it privately in a support case. Can you also share which slide is where the lagging occurs?
The issue occurs across all projects.
I'm so sorry, Kristin! I see I misread your reply. Thanks for confirming this issue occurs across all projects in the Notes section.
As Leslie shared, we don't see this behavior in Storyline 360 (Build 3.51.24979.0). Are there any similarities across all of your projects like Slide Masters or images?
I don't think so, but I was only briefly able to test this in the updated version of Storyline. Once I'm able to test it more fully I will open a ticket if needed. Thank you!
Hi Kristin, were you able to find a solution for this? This has been happening to me since day one of using Storyline.
I was not able to find a solution. I just click several times in the Notes box to make sure the focus is actually there before I paste.
Hi Kristin!
Please keep us posted on your findings, and feel free to connect with our support engineers if you need help troubleshooting!
Hello Sarah and Kristin,
Sorry to hear that you are still encountering issues when pasting text into the notes section. I did a quick test on my end to see if I could replicated the behavior, but I was unable to do so. Here's a recording of how fast text is pasted into the notes section of my installation:
Since the behavior that you are experiencing is different from mine, try the following to see if they help:
- Make sure that you are working locally when making changes to your project file. Working on a network drive might cause issues with your project file.
- Do a repair of your Storyline 360 installations to make sure that you are working out of a healthy Storyline 360 installation
If the issues persists, you can reach out to our support team here for further assistance.
Thank you Joe. The title of the issue in this thread is a little misleading - the slowness was reported by the OP, and I piled on with a different problem. The problem is that when I click in the notes box, the focus does not shift to the notes box, so when I paste text it ends up on the screen. I have to click twice and sometimes more than that to ensure the focus is actually in the Notes box. This is not something that would translate well into a video, and in the big scheme of things it's annoying but not a showstopper so I don't intend to open a ticket. But thank you for looking and for your response!
Hello! Our team has a problem with Notes in the modern player, as well. It's super laggy.
