Forum Discussion
Unable to copy a block to another course
Hello Rise world - is there an issue with copying an existing block to another course, or am I just super lucky?
Hello TiaPic,
We're not seeing reports from other users about issues with transferring content between Rise 360 courses. I also did a quick test to confirm the behavior, and everything worked correctly. I'd like to ask a few questions to clarify your experience:
- Does this issue happen to all of your Rise 360 courses or just a specific lesson in a course?
- Have you tried clearing your browser's cache?
It would also be helpful to see a Peek 360 recording of the issue. Would you be willing to make a quick recording for me so we can check if the issue is specific to your course?
5 Replies
What process are you using to copy an existing block to another course?
Ack! I misspoke, I meant lesson, not block.
Hello TiaPic,
We're not seeing reports from other users about issues with transferring content between Rise 360 courses. I also did a quick test to confirm the behavior, and everything worked correctly. I'd like to ask a few questions to clarify your experience:
- Does this issue happen to all of your Rise 360 courses or just a specific lesson in a course?
- Have you tried clearing your browser's cache?
It would also be helpful to see a Peek 360 recording of the issue. Would you be willing to make a quick recording for me so we can check if the issue is specific to your course?
Hi TiaPic JoseTansengco What was the solution for this? We're having the same issue. Older courses give us the option to 'Copy to another course', but our newer courses do not have it. My coworker and I are both experiencing the same issue and have tried the troubleshooting steps here, but no changes. Articulate Support ticket is doing the rounds with support, going nowhere, and they're telling us you can no longer 'Copy to another course' anymore. Is this true? Any help is appreciated!
Hello jwid,
Welcome to the E-Learning Heroes Community! I see that you've opened a case and that you're working with my colleague Cleober. You're in excellent hands!
We'll continue the conversation over in your case.
