Unable to resize marker text box after initial customization?? (SL2)

Hi Nuala and LaVon, 

I'm sorry you both continue to have problems with this. It's not something I've seen myself and as Alyssa mentioned these types of problems are tough to nail down. 

Do you have a sample file you could share with us to do some testing on? That would really help determine the cause and any ways we can fix it up. 

Hi Nuala and LaVon,

So sorry this is still plaguing you--I'm sure that's causing you headaches. Are you on the latest update of Storyline 3 or Storyline 360? 

If you're on the latest update and still running into these issues, we'd love to get a copy of your file. If we are able to reproduce the problem in your file, that'll get us one step closer to identifying a bug if there is one!

Same problem! I opened a case and attached a .story file. I'm using SL3.

Case Number: 01555361

Thanks Duane!

Glad you were able to share that with the team to take a closer look.

Chino from Support evaluated the file I sent and discovered a trick that works! Yes, the issue is still there where you go to resize your marker text box and the handles are no longer visible. Moving your mouse over one of the edges doesn't work either, but, if you move your mouse over one of the corners it does indeed let you resize. 

Thanks for the swift support on this! 5 hours total, Chino even recorded a video to demonstrate it.

Wonderful news Duane :) Glad you were able to get the help you needed and thanks so much for popping back in to share an update for anyone following along here.

Thank you to Duane Knudsen for posting this solution! I have been fighting this issue for the last couple of days. His update helps me so much!

Tonya

Just adding another shout out to Duane for the solution. I just experienced the same issue. (Storyline 360)

Still happening in 2022. I reopened a project I have saved, but not yet published. Still working on it. Now cannot resize the labels. This is a problem, since I want to add text and it won't fit in the labels as they are currently sized.  

Editing to add: turns out it's only one marker on a slide that contains a total of 5. The other 4 have the drag handles available for resizing. 

Hi Cindy!

Sorry to hear that you are running into this issue with one of your markers in Storyline 360.

Duane offered a solution that worked for many people to move your mouse over one of the corners to find the ability to resize. 

If that trick doesn't help you, copying your Storyline project into a new file may help resolve your issue. 

If those troubleshooting measures do not help, can you open a support case with us so we can investigate further?