Forum Discussion

DeannaBuchner's avatar
DeannaBuchner
Community Member
8 years ago

Unable to upload images

Hello, I am attempting to add images to my Rise course and I keep receiving an error message, or it times out.  I receive a message "There was an issue uploading. Please try again".  This is not s...
rise 360
CharlotteLecler's avatar
CharlotteLecler
Community Member
5 years ago

Hello, 

I am unable to upload an image in my RISE articulate document. This is the first tie I am facing the issue. Have tried with both JPG and PNG formats. Please help. 

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    5 years ago

    Hi Charlotte! Sorry to hear that you're having trouble uploading images. I would suggest checking the following:

    - the image is less than 5 GB

    - you're using a standard naming format; no special characters or spaces, no long names

    - you're using the latest version of a supported browser: Edge, Safari, Firefox, Chrome.

    If all checks out, please try renaming your file and clearing your browser cache. 

    Here's how to do it for your browser:

    You can also open a support case with us if you still have trouble!