Forum Discussion
Unable to upload images
Hello,
I am attempting to add images to my Rise course and I keep receiving an error message, or it times out. I receive a message "There was an issue uploading. Please try again". This is not s...
Hello! I'm having issues with uploading any images or videos of my own to Rise360. This issue never occurred before for me. I already logged in and out of my account as well as cleared my cache and cookies.
I can't even upload a file here of the screenshot/video I took of my Rise360 issue.
Please help!
Hi Krista! Sorry to hear that you can't upload any images or videos of your own to Rise 360.
Some questions for you:
- Are you getting a specific error?
- Are you connected to VPN?
- May I know what browser you are using? Please update it to the latest version if you haven't yet, and try uploading an image or a video again. Also, try other supported browsers. Does the issue happen to only one browser or all?
- Lastly, please try to go into Incognito mode (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Do you still get the same issue when in Incognito?
If you've done these steps, and you're still having trouble, please open a support case with us so that a technical support engineer can work with you directly.
