Unable to view quiz results / unable to retry quiz

Hi Brooke! 

Happy to share Mcgem's troubleshooting steps with you! 

It is possible for a learner's instance to get corrupted during a revisit of a course in the LMS. This can occur due to several reasons, including:

Incomplete Session Data: If a learner exits the course abruptly or loses internet connection, the session data might not be saved properly, leading to corruption when the course is revisited.

SCORM Communication Errors: Sometimes, errors in the communication between the course and the LMS can result in corrupted data. This can happen if the SCORM API calls are not properly handled or if there are interruptions during data transmission.

While reuploading the SCORM would effectively clear corrupted learner instances, if corruption issues persist, it may be necessary to work with your LMS provider to identify and gather logs. We can then investigate these logs and determine the root cause of the issue.

Please let us know if you are experiencing something different on your end and what you've tried so far. We'd be happy to dig into this further! 

Looking forward to hearing from you!