Forum Discussion
Unexpected "Yes/No" Prompt in SCORM Output from Storyline 360
Problem
When publishing and uploading SCORM packages created in Articulate Storyline 360, some of my users are encountering an intermittent green "Yes/No" prompt appearing at the start of their course on my LMS. This prompt is not referenced in the project settings (As far as I can see) and seems to occur regardless of the content or structure of the course. It has been observed across multiple projects of mine (but not all), suggesting the issue is not tied to a specific interaction.
Whether I click "Yes" or "No," the project no longer works — unless I click "No," click to the "language selection" button (which takes you to a different slide), then close out. After that, the project works normally for everyone.
If I test the project in my browser, this never appears. But as soon as I upload it to a fresh course in my LMS, it shows up — so I can never reproduce it during testing.
I initially thought it was the resume functionality, but this looks different. Thoughts?
28 Replies
StevenBenassi, we're experiencing this issue using SL version: 3.102.35072.0. Is the fix still to re-publish with 3.99.34516.0 or has this been fixed in a newer release?
Hi AndrewMercer-c6 and ErichRenken-c28,
Thanks for following up on this!
I checked in with Engineering, and confirmed Steven's response includes the most accurate information. ErichRenken-c28 you can downgrade to version 3.99.34516.0, otherwise we suggest using one of these approaches to avoid further confusion:
- Delete student resume data manually when updating a course if your LMS allows it.
- Instruct students to select Restart instead of Resume when prompted to continue the course.
Our product team is tracking customer feedback, so I've shared both of your comments there. We'll keep this discussion up to date with any changes!
I was given the feedback from staff that this is expected behavior. Unfortunately, given the number of learners we have, the suggestions in the bullet points aren't feasible.
Could the Yes/No buttons be removed at least and that screen only have a 'Restart ' button on? It's the fact that those buttons appear and do nothing that is causing a bad user experience.
Are there any new updates for this issue? It's not possible to downgrade to version 3.99.34516.0.
Hi KennyDyer-44519!
Thanks for checking in on this!
I don't have any updates to provide at the moment, as our development team prioritizes other features. I've shared your feedback directly with them! For now, the workaround solutions we mentioned earlier are still valid.
We'll be sure to notify you if anything changes!
StevenBenassi How do we downgrade to version 3.99.34516.0. We're experiencing this issue. We're a global manufacturer with over 85,000 users in our LMS. We have updates that are now hanging up with the resume prompt affecting thousands of users. The workaround solutions are not viable.
We are also left in the same limbo.
We are also encoutnering this and looking for a fix - updating published scorms used to work perfectly but now we have to consider resetting all learners' progress which is less than ideal.
I found that reverting to the May 2025 version of Storyline and then exporting as SCORM fixed the issue.
No news on this? now when i want to revert to previous versions can't open due to rounded borders control... this has no sense
Hi DenisBonenfant & TMerrifield!
Thanks for reaching out about the issue you've had with resuming courses in your LMS!
I'd like to share some background information and a suggestion that I hope will fix the problem. Starting with Storyline 360 update 100, we improved how the data used for allowing courses to resume is stored. That also changed its data structure.
While many LMSs like SCORM Cloud automatically clear old resume data when a new course version is uploaded, other LMSs may retain that data. That can cause issues if a course was originally published before update 100 and later updated. The older resume data won't match the new data structure, which can lead to unexpected behavior when learners try to resume. To prevent that, we recommend asking learners to choose "Restart" instead of "Resume" when prompted. This gives them a fresh start with compatible data.
Please note that once incompatible resume data exists, it cannot be recovered. However, if all SCORM packages for the course were published using update 100 or later, you shouldn't encounter this issue moving forward. The Resume data stays consistent across those versions.Please let us know if you have any questions!
DenisBonenfant and StevenBenassi
Same, we rolled back to update 99. This worked for some modules, but others wouldn't open due to the rounded corners issue. Now if we have to make additional updates to these older modules, we'll have to roll back to update 99 again? This is really inconvenient. And the condescending automatic responses from Articulate Staff repeatedly telling us "we're in good hands with their colleagues" is frankly annoying.
