Forum Discussion
Unexpected "Yes/No" Prompt in SCORM Output from Storyline 360
Problem
When publishing and uploading SCORM packages created in Articulate Storyline 360, some of my users are encountering an intermittent green "Yes/No" prompt appearing at the start of their course on my LMS. This prompt is not referenced in the project settings (As far as I can see) and seems to occur regardless of the content or structure of the course. It has been observed across multiple projects of mine (but not all), suggesting the issue is not tied to a specific interaction.
Whether I click "Yes" or "No," the project no longer works — unless I click "No," click to the "language selection" button (which takes you to a different slide), then close out. After that, the project works normally for everyone.
If I test the project in my browser, this never appears. But as soon as I upload it to a fresh course in my LMS, it shows up — so I can never reproduce it during testing.
I initially thought it was the resume functionality, but this looks different. Thoughts?
18 Replies
StevenBenassi, we're experiencing this issue using SL version: 3.102.35072.0. Is the fix still to re-publish with 3.99.34516.0 or has this been fixed in a newer release?
Hi AndrewMercer-c6 and ErichRenken-c28,
Thanks for following up on this!
I checked in with Engineering, and confirmed Steven's response includes the most accurate information. ErichRenken-c28 you can downgrade to version 3.99.34516.0, otherwise we suggest using one of these approaches to avoid further confusion:
- Delete student resume data manually when updating a course if your LMS allows it.
- Instruct students to select Restart instead of Resume when prompted to continue the course.
Our product team is tracking customer feedback, so I've shared both of your comments there. We'll keep this discussion up to date with any changes!
I was given the feedback from staff that this is expected behavior. Unfortunately, given the number of learners we have, the suggestions in the bullet points aren't feasible.
Could the Yes/No buttons be removed at least and that screen only have a 'Restart ' button on? It's the fact that those buttons appear and do nothing that is causing a bad user experience.
