Updated content in Review 360 blank

Hi Beth,

Sorry for the trouble you experienced receiving Dexter's email yesterday. Kindly check your Spam or Junk folder. I'm pasting his email below. You can reply to us at support@articulate.com, and we will respond to you right away. 

From: Articulate Support [articulate.support@articulate.com]

Sent: 4/4/2024, 6:15 PM

Subject: Re: Your Articulate Case # 00825912


Hi Beth,

Thanks for contacting Articulate Support!

Apologies for the delayed response. I understand that your Storyline course published to Review 360 only shows a blank page.

I tried publishing the Storyline project you attached to the case and it appears to be working as expected. Here's where you can confirm:

https://360.articulate.com/review/content/7afe8b6f-2944-4b24-a4f2-088ba00aec53/review

I'd like to confirm if you're working on your local hard drive and not via USB, network hard drive, or cloud-syncing drives (Dropbox, OneDrive, Google Drive, etc). Working on a network drive, a USB drive, or cloud-syncing drives (Dropbox, OneDrive, Google Drive, etc) can cause erratic behavior due to latency. See the following article for more information and tips. 

https://www.articulate.com/support/article/create-edit-and-publish-articulate-storyline-courses-on-your-local-hard-drive

If you're working on your local, If you're working on your local and yet the issue persists, please follow the steps in this article to hopefully fix Storyline's erratic behavior:

https://www.articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior

Should the issue still manifest, please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

For your privacy, I'll delete the Storyline files you attached once we're done with this case.

Looking forward to your update.

Dexter Sadang

Customer Support Engineer

Articulate Support - https://articulate.com/support/