Updated to Storyline 3.79.30834.0 Today (Aug 22) Now not able to see published slide in Review 360 or Rise

Hello,

I updated Storyline today(Aug. 22), and now I cannot preview a slide I created. Next, I published the slide, which it allows me to do, but I'm unable to view it in Review 360, or when I choose the slide for Rise, it displays a blank screen.

Is this a bug or am I doing something wrong?

storyline 360

EricSantos
2 years ago
Hi everyone,

I have some great news to share! We just released another update for Storyline 360. In Build 3.79.30921.0, we've included a couple of fixes.

One of the bugs we've fixed is:

Images with transparency appeared darker in the Storyline 360 editor

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

JoseTansengco
Staff
2 years ago
Hi Sue,

Sorry to hear that you ran into this issue.

It sounds like you're experiencing a file specific issue that's causing the published output of the slide to not load properly. Have you tried importing the slide to a new Storyline 360 project to see if this helps address the behavior? You'll also want to make sure that you're working locally when making edits to your course to minimize the risk of encountering data corruption which also causes files to not load properly.

If importing doesn't help, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
- SueWright-d9746
  Community Member
  2 years ago
  Hi
  
  I've recreated the Storyline slide from scratch and have saved it to my local drive, not my One Drive. The same issue is happening.
  
  How do I share my project with you so you can assist?
  
  Thanks so much!
  
  Sue Wright
  Customer Success Project Manager
  Web: www.axiscare.com
  Email: suewright@axiscare.com
  
  [A picture containing font, graphics, graphic design, text Description automatically generated]
KellyAuner
Staff
2 years ago
Hi, Sue!

Thank you for confirming those details. I've opened a support case on your behalf so we can investigate further. You can share your file using the upload link in your support case. We'll continue the conversation there to keep all the information in one place!
SandieWood-55b5
Community Member
2 years ago
I am having a similar issue. I can't view any images that have a transparency or are cropped unless I preview the slide. It's just a gray box in the slide development view. This is in all files since this update - seems like a bug that needs fixing.
USP_800_V1_8-28-2023.story40.9 MB
- StevenBenassi
  Staff
  2 years ago
  Hi Sandie!
  
  Happy to help! Thank you for sharing your file!
  
  Testing it on my end, I can confirm that you are being affected by a bug our team is actively monitoring. This bug causes transparency to appear stronger than the numerical value for images in edit mode.
  
  I've linked this conversation to the bug report and will update this discussion as soon as we have any news to share. In the meantime, as a workaround, we suggest downgrading to an earlier version of Storyline 360 (Build 3.78.30747.0) where this behavior cannot be replicated.
  
  How to Install a Previous Version of an App
  
  We appreciate your patience and apologize if this issue has been slowing you down!
EricSantos
Staff
2 years ago
Hi everyone,

I have some great news to share! We just released another update for Storyline 360. In Build 3.79.30921.0, we've included a couple of fixes.

One of the bugs we've fixed is:

Images with transparency appeared darker in the Storyline 360 editor

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!