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SueWright-d9746's avatar
SueWright-d9746
Community Member
2 years ago

Updated to Storyline 3.79.30834.0 Today (Aug 22) Now not able to see published slide in Review 360 or Rise

Hello, I updated Storyline today(Aug. 22), and now I cannot preview a slide I created. Next, I published the slide, which it allows me to do, but I'm unable to view it in Review 360, or when I cho...
storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hi everyone,

    I have some great news to share! We just released another update for Storyline 360. In Build 3.79.30921.0, we've included a couple of fixes.

    One of the bugs we've fixed is: 

    • Images with transparency appeared darker in the Storyline 360 editor

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi Sue,

Sorry to hear that you ran into this issue. 

It sounds like you're experiencing a file specific issue that's causing the published output of the slide to not load properly. Have you tried importing the slide to a new Storyline 360 project to see if this helps address the behavior? You'll also want to make sure that you're working locally when making edits to your course to minimize the risk of encountering data corruption which also causes files to not load properly. 

If importing doesn't help, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

  • SueWright-d9746's avatar
    SueWright-d9746
    Community Member
    2 years ago

    Hi

    I've recreated the Storyline slide from scratch and have saved it to my local drive, not my One Drive. The same issue is happening.

    How do I share my project with you so you can assist?

    Thanks so much!

    Sue Wright
    Customer Success Project Manager
    Web: www.axiscare.com
    Email: suewright@axiscare.com

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