Forum Discussion
Updating SVGs in Storyline
A new challenge has now started. Trying to drag and drop an image onto the screen gives you a black screen that you can't access. It's not there when you reload the course. Urgh!
Hi jensad​!
Sorry to hear you're struggling, working with SVG images in Storyline!
Some of the behavior you shared sounds similar to two Storyline bugs we're tracking, for SVG images.
- SVGs with States will reset to x=0 y=0 position, if you replace the image with another SVG using right-click > Replace Picture.
- A Trigger linked to an SVG file becomes unassigned after replacing the said SVG file.
If you're comfortable sharing the affected .story file, we'd be happy to check and confirm if you are being affected by the same issues. Feel free to upload a copy here in the discussion, or privately through a support case.
However, the behavior you reported around:
This is unexpected, and testing with version 3.101.34880.0 of Storyline, I was unable to replicate the same issues. I have some follow-up questions to help me understand your setup a little better:
- Are you working with locally-stored .story and SVG files? Working directly off of a network, or shared drive can introduce erratic behavior.
- Have you tried performing a repair of your Storyline installation to see if that resolves the error?
- Are these issues related to specific SVG files, or widespread across any SVG file you use?
- If they are local to specific files, it would be helpful to see a copy of those files as well.
Looking forward to hearing from you!
Thank you for contacting me. Unfortunately, I'm unable to share the Storyline file as the client has not given their permission.
I have been using Storyline since 2008 and have seen many quirks. I have stored my images and projects on Google Drive for the past five years. This is the first time that I have had any issues. The release before the one I'm currently using didn't update automatically. This meant that I skipped a version. I wonder if this is the reason? I had been working on a project with SVG images before the update and did not have any freezing issues. The attached picture shows what happens. Instead of the image being replaced, a new image is superimposed, and the program freezes.
I've just upgraded to Build 3.101.34925.0, so I will do some additional checking. I will send screen grabs of the issues I come across. The two bugs you raised above are issues I've experienced.
My colleagues and I have found issues with accessibility and SVGs where the screen reader reads out 'graphic' even though the graphic has been removed from the Focus order. One of the ways we've been able to fix this is by flattening the SVG.
Thank you again, and I hope this bug can be fixed. I've lost a significant amount of productivity time due to the constant crashing.
Cheers
JenI've tried all of the above and am still experiencing similar issues.
