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BhupendraSin155's avatar
BhupendraSin155
Community Member
30 days ago

upload gets stuck for online 360 review link

I am using JIO AirFiber, and when I try to publish a module to an online 360 review link, the upload gets stuck at approximately 40% and then stops. I have tried this multiple times, including upgrading and downgrading versions, but the issue keeps occurring repeatedly.

However, when I use a different JIO AirFiber connection (not my own), the upload completes successfully. This makes it difficult for me to understand what the actual problem is with my own JIO AirFiber internet connection.

Could you please help me resolve this issue?

Articulate 360

1 Reply

  • KellyAuner's avatar
    KellyAuner
    Staff
    28 days ago

    Hi BhupendraSin155,

    Thanks for reaching out!

    As you mentioned, since the course uploads successfully when using a different network, the issue likely isn't specific to Review 360. First, you may want to try restarting the AirFiber device. You might also want to check if you have any security or firewall filters turned on that could be causing issues. I'll leave this discussion open to the community in case someone has a similar experience.

    Please let me know if you have any questions!