Forum Discussion

JenniferBoton's avatar
JenniferBoton
Community Member
6 years ago

Uploading pictures using Chrome

My colleagues and I have been having issues uploading images to our Rise platform lately.  We all use Chrome and it has been freezing up when attempting to upload images.  Chrome does not seem to be...
rise 360
TomasoManca's avatar
TomasoManca
Community Member
5 years ago

Having the same issue. Pictures upload for a while in Chrome, and then just "hang" and cursor spins in what would be the "select file" box.

Reboots, etc, did not help.

I switched to the Edge browser. and it worked for several uploads. and now the same issue started as in chrome.

Yes, it does appear to be random, not any particular image or block.

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    5 years ago

    Hi Tomaso,

    Thanks for reaching out and sorry to hear you're having trouble!

    There are a couple of contributing factors that can cause a failure to upload media. Please try the following

    -  Renaming the file(s) to a shorter name, and without any special characters.

    - Using Safe Mode / Incognito Mode to disable any browser add-ons

    - Clearing your browser cache. Here's how to do it for your browser: 

    Let me know if that doesn't help!