Forum Discussion

EdDayton's avatar
EdDayton
Community Member
2 years ago

Uploading Videos Error

I am getting error messages when I upload 5 out of my 6 videos into Rise 360. They are MP4s and within the size limits

Rise 360
  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    Hi Ed! So sorry to hear that you're getting error messages when uploading most of your videos to Rise 360. Can you share the error message or a screenshot of the error?

    In the meantime, please try  the following:
     
    -Please check if you are using a supported browser and that your browser is updated. Once updated, restart your browser and try uploading videos again. Does the issue persist?
     
    -Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
     
    -Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Do you still get the same issue when in Incognito?
     
    -Restart your computer.
     
    -Clear your cache to see if it will resolve the issue.
     
    Let me know if any of these tips work!
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