Forum Discussion
Uploading Videos Error
I am getting error messages when I upload 5 out of my 6 videos into Rise 360. They are MP4s and within the size limits
Hi Ed! So sorry to hear that you're getting error messages when uploading most of your videos to Rise 360. Can you share the error message or a screenshot of the error?
In the meantime, please try the following:
-Please check if you are using a supported browser and that your browser is updated. Once updated, restart your browser and try uploading videos again. Does the issue persist?
-Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
-Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Do you still get the same issue when in Incognito?
-Restart your computer.
-Clear your cache to see if it will resolve the issue.
Let me know if any of these tips work!
