Forum Discussion

BingjieHu's avatar
BingjieHu
Community Member
12 years ago

Urgent translation import problem

Hi all, Our team has been using Storyline and want to import translated Word documents into Storyline, but we are running into several big problems. When we import the text file, we encounter one...
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AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
10 years ago

Hi Martin,

I just wanted to follow up here again in terms of John's communication with Ben. John replied:

I understand that the issue with the translation import is intermittent. 

So far I am still not able to replicate the same issue on my end even after trying to import the translation from a 2nd computer. 

Please feel free to keep us posted here or with Ben/John through your case. 

  • MartinDean's avatar
    MartinDean
    Community Member
    10 years ago

    Hi Ashley
    Thanks for following up.

    In order to try to test this again, and having had to reinstall following the Flash problem, I have done the following:

    1 - installed the new software
    2 - opened my translation original and tried to export
    3 - the export failed (at the end of the export process, an error message box popped up with no error message text
    4 - I presumed that my original file was corrupt, so decided to abandon this file, and start again
    5 - I created a new file with similar functionality as my original
    6 - on trying to export from this file, the export failed again

    So I appear to have another problem - this time I cannot create a translation file.

    I am not at my desk at present but will send you my latest file when I am next there.

    Regards
    Martin

    Sent from my iPhone

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