Users not being marked as completed - Rise

Hi Alyssa! 

Thank you for your response :) 

Yes, they sent screenshots that show that they have completed the course. See attached.

I did not instruct them to try it using a different browser, however it's over 100 users who had this issue so I assume they are using various browser. Additionally, many of the users did not have this issue who may have used the same browser as them. So we are trying to understand why this happened. 

Thanks!